Terms
The terms, in plain English
No fine print. This is everything you're agreeing to when you book a visit.
- 7-day workmanship guarantee
- My work is guaranteed for 7 days. If the problem I fixed comes back in that time, tell me and I'll make it right.
- Free follow-up questions
- Quick follow-up questions about the work are free for 7 days after the visit.
- Hardware
- I'll recommend hardware before you buy anything. You can buy it yourself, or I can buy it for you at cost + 15%.
- Your data
- Keeping your data backed up is your responsibility. I am not liable for data loss.
- Handoff notes
- You get written notes after every visit: what I found, what I changed, and what to watch for. Passwords are delivered separately from the invoice.
- Payment
- Payment is due at the end of each visit. Prepaid blocks are paid at purchase.
- Scheduling and cancellations
- Please give 24 hours' notice to cancel or reschedule.
Not included
- On-call or emergency (24/7) support
- Ongoing monitoring
- Servers, domain controllers or phone systems
- Compliance programs (HIPAA, legal, financial)
- Data recovery from failed drives
If your business needs same-day response, a daily helpdesk, or compliance documentation, a full managed service provider (MSP) is a better fit, and I'll tell you so.